Privacy Policy

Your privacy is our priority. This comprehensive privacy policy explains how OveliTHub collects, uses, protects, and manages your personal information in compliance with international data protection laws including GDPR and CCPA.

Introduction

OveliTHub (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ovelithub.com and use our digital services.

This policy applies to all visitors, users, and others who access or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with any part of these Terms, you must not use our services. Your continued use of our services following any changes to these Terms constitutes acceptance of those changes.

Legal Compliance

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, business address
  • Business Information: Company name, industry, project requirements
  • Communication Data: Messages, inquiries, support requests
  • Payment Information: Billing address, payment method details (processed securely by third-party providers)

Automatically Collected Information

  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Device Information: IP address, browser type, operating system, device identifiers
  • Technical Data: Log files, cookies, web beacons, analytical data
  • Location Data: General geographic location based on IP address

Third-Party Sources

We may receive additional information about you from publicly available sources, business partners, or social media platforms when you interact with our content.

How We Use Your Information

Service Provision

  • Providing and maintaining our digital services
  • Processing service requests and project inquiries
  • Customer support and technical assistance
  • Account management and authentication

Communication

  • Responding to inquiries and providing information
  • Sending service updates and important notifications
  • Marketing communications (with your consent)
  • Newsletter and industry insights (opt-in basis)

Business Operations

  • Website analytics and performance optimization
  • Security monitoring and fraud prevention
  • Legal compliance and regulatory requirements
  • Business development and strategic planning
Legal Basis for Processing (GDPR)

• Consent: Marketing communications, cookies
• Contract: Service delivery, customer support
• Legitimate Interest: Website analytics, security
• Legal Obligation: Compliance, record keeping

Data Protection & Security

Security Measures

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Restricted access to personal data on need-to-know basis
  • Secure Storage: Industry-standard data centers with physical security
  • Regular Audits: Ongoing security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all team members

Data Breach Response

In the unlikely event of a data breach, we will:

  • Notify relevant authorities within 72 hours (where required)
  • Inform affected individuals without undue delay
  • Provide clear information about the breach and our response
  • Take immediate steps to minimize impact and prevent recurrence

International Transfers

When transferring data internationally, we ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by competent authorities
  • Appropriate safeguards and security measures

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies

Required for website functionality, security, and user authentication. These cannot be disabled.

Analytics Cookies

Help us understand website usage patterns and improve user experience through Google Analytics.

Marketing Cookies

Used for targeted advertising and tracking marketing campaign effectiveness (with consent).

Functional Cookies

Remember your preferences and settings to enhance your browsing experience.

Managing Cookies

You can control cookies through:

  • Our cookie consent banner (manage preferences anytime)
  • Browser settings (block or delete cookies)
  • Opt-out tools from advertising networks
  • Do Not Track browser settings

Third-Party Services

Service Providers

We work with trusted third-party service providers who assist us in operating our website and conducting business:

Analytics

Google Analytics, Hotjar

Communication

Email service providers, Contact forms

Hosting & Security

Cloud hosting providers, CDN services

Marketing

Social media platforms, Advertising networks

Data Sharing Principles

  • We never sell personal data to third parties
  • Data is shared only with contractually bound service providers
  • Third parties must maintain equivalent data protection standards
  • Access is limited to specific purposes and duration
  • We regularly audit third-party compliance

Your Privacy Rights

GDPR Rights (EU Residents)

Right to Access

Request copies of your personal data

Right to Rectification

Correct inaccurate personal data

Right to Erasure

Request deletion of personal data

Right to Portability

Transfer data to another service

Right to Restrict

Limit how we process your data

Right to Object

Object to data processing

CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law

Identity Verification:

We may request additional information to verify your identity before processing certain requests to protect your personal data.

Data Retention

Retention Periods

Contact Information

Retained for the duration of our business relationship plus 3 years for legal compliance

Website Analytics

Anonymized data retained for 26 months, as per Google Analytics default settings

Marketing Data

Retained until you withdraw consent or for 2 years of inactivity

Legal Records

Retained as required by applicable laws and regulations (typically 7 years)

Secure Deletion

When personal data is no longer needed, we ensure secure deletion using industry-standard methods to prevent unauthorized recovery or access.

Contact Information

Data Controller

Privacy Inquiries

For privacy-related questions, data requests, or concerns, please contact our Data Protection Officer:

Email: dpo@ovelithub.com
Response Time: We will respond within 30 days of receiving your request
Escalation: If unsatisfied, you may file a complaint with your local data protection authority

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.