Terms of Service

These comprehensive terms of service govern your use of OveliTHub's digital solutions, web development, and marketing services. Please read carefully to understand your rights and responsibilities when using our services.

Agreement Acceptance

By accessing or using OveliTHub’s website (ovelithub.com) and services, you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and OveliTHub (“Company,” “we,” “us,” or “our”).

If you do not agree with any part of these Terms, you must not use our services. Your continued use of our services following any changes to these Terms constitutes acceptance of those changes.

Important Notice

These Terms include important provisions such as binding arbitration and class action waiver. Please read all sections carefully as they affect your legal rights.

Service Description

Digital Solutions

OveliTHub provides comprehensive digital solutions including:

Web Development

Custom websites, e-commerce solutions, web applications

Digital Marketing

SEO, PPC, social media marketing, content marketing

Creative Services

UI/UX design, branding, graphic design, video editing

Specialized Services

AI automation, cloud management, QA testing, data analytics

Service Availability

  • Services are provided on a project basis or ongoing retainer arrangements
  • We strive for 99.9% website uptime but do not guarantee uninterrupted service
  • Scheduled maintenance may temporarily affect service availability
  • Emergency maintenance may be performed without prior notice when necessary

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We may also update our service offerings to improve functionality and user experience.

User Obligations

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws, regulations, or third-party rights
  • Use our services to transmit harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Interfere with or disrupt our services or servers
  • Use automated systems to access our services without permission
  • Reverse engineer, decompile, or attempt to extract source code

Account Responsibility

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account access
  • Provide accurate and current information
  • Update your contact information promptly when changes occur
  • You are responsible for all activities under your account

Content Standards

When providing content for our services, you must ensure it:

  • Does not infringe on intellectual property rights
  • Complies with applicable advertising and marketing laws
  • Does not contain false or misleading information
  • Meets industry standards and best practices
  • Respects privacy and data protection requirements

Payment Terms

Pricing and Fees

  • All prices are quoted in USD unless otherwise specified
  • Custom project pricing is provided via detailed proposals
  • Ongoing services are billed monthly or as agreed in service agreements
  • Prices may change with 30 days’ notice for ongoing services
  • All fees are exclusive of applicable taxes unless stated otherwise

Payment Schedule

Project-Based Services
  • 50% deposit upon project commencement
  • Milestone payments as outlined in proposals
  • Final payment upon project completion
Ongoing Services
  • Monthly billing in advance
  • Payment due within 30 days of invoice
  • Auto-payment options available

Late Payment and Disputes

  • Late payments may incur interest charges of 1.5% per month
  • Services may be suspended for accounts 30+ days overdue
  • Payment disputes must be raised within 30 days of invoice
  • We reserve the right to use collection agencies for unpaid accounts
  • Client remains responsible for all collection costs and fees

Refund Policy

Custom Services: Refunds are evaluated case-by-case based on project stage and deliverables completed. Work-in-progress and completed deliverables are non-refundable. Ongoing service fees are non-refundable but services can be cancelled with 30 days’ notice.

Intellectual Property

Ownership Rights

Client-Owned Content

You retain ownership of all content, trademarks, and materials you provide. You grant us a license to use these materials solely for providing our services.

Custom Deliverables

Upon full payment, you receive ownership rights to custom designs, code, and content created specifically for your project.

OveliTHub Property

We retain ownership of our proprietary methods, processes, general knowledge, and any pre-existing intellectual property.

Third-Party Materials

  • Stock photos, fonts, and graphics may require separate licensing
  • Third-party software and plugins remain subject to their respective licenses
  • Open-source components are used in accordance with their licenses
  • Premium tools and services may require ongoing subscriptions

Portfolio and Marketing Rights

We reserve the right to:

  • Display completed work in our portfolio and marketing materials
  • Reference your project in case studies and testimonials (with approval)
  • Include your company name in our client list
  • Use project details for industry presentations and awards

If you require confidentiality, please inform us before project commencement so we can execute a separate non-disclosure agreement.

Privacy and Data Protection

Data Handling

  • We collect and process data in accordance with our Privacy Policy
  • Client data is used solely for service delivery and business operations
  • We implement appropriate security measures to protect data
  • Data sharing with third parties is limited to service delivery needs
  • We comply with applicable data protection laws (GDPR, CCPA, etc.)

Data Security

We maintain industry-standard security practices including encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security of transmitted or stored data.

Data Breach Response

In the event of a data breach affecting your information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.

Limitation of Liability

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

Excluded Damages

We shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Business interruption or downtime
  • Third-party actions or omissions

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, internet service provider failures, or other unforeseeable events.

Indemnification

You agree to indemnify and hold harmless OveliTHub from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

Termination

Termination by Client

  • Ongoing services can be cancelled with 30 days’ written notice
  • Project-based services can be terminated subject to work completed
  • Clients remain responsible for payments up to termination date
  • Early termination fees may apply for certain service commitments

Termination by OveliTHub

We may terminate services immediately for:

  • Breach of these Terms or non-payment
  • Illegal or unethical use of our services
  • Abusive behavior toward our team members
  • Providing false or misleading information

Effect of Termination

Upon termination:
  • Access to our services will be discontinued
  • Outstanding invoices become immediately due
  • Completed work will be delivered upon full payment
  • Confidential information must be returned or destroyed
  • Survival clauses remain in effect (payment, liability, etc.)

General Provisions

Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law provisions. Any disputes will be resolved in the courts of [Jurisdiction].

Dispute Resolution

Arbitration Agreement

Any disputes arising from these Terms or our services shall be resolved through binding arbitration rather than in court, except for injunctive relief. This includes a waiver of class action rights.

Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or prominent website notice. Continued use of our services constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms, please contact:
Email: legal@ovelithub.com
Address: 26/7 C-Niketon Gulshan Dhaka 1212
Phone: +(88) 01707-510532