BPO Operations
Structures reliable back-office and support workflows for client teams.
Lead BPO & Co-Founder
Habibur Rahman
I oversee BPO operations, client delivery, remote support teams, and repeatable processes that keep business systems reliable.
Profile
Delivery systems that still hold when the volume grows
I help growth teams reduce delivery pressure by creating cleaner workflows, clearer responsibilities, quality checks, and practical reporting rhythms.
Strengths
Role-specific strengths
SOP Planning
Creates repeatable instructions, ownership and quality checkpoints.
Client Delivery
Keeps communication, response quality and delivery standards aligned.
Reporting Systems
Turns operational activity into useful client and improvement signals.
On Your Project
How this role supports your project
01
Workflow Design
Design support workflows and team responsibilities.
02
Delivery Coordination
Coordinate client delivery and response quality.
03
Quality Control
Improve SOPs, quality checks and remote team reporting.
04
Capacity Planning
Reduce operational pressure with structured support systems.
Selected Work
Useful proof for new client conversations
Home Health Care ATRIO Home Health Care Employee Billing Operations
A St Paul home care provider needed its caregiver visit records turned into clean claims every cycle - EVV reconciled, hours checked against the authorisation, claims submitted and…
Beauty & Skincare Erborian Instagram Marketing Campaign
A strategic Instagram campaign for a luxury skincare brand, combining beauty education, product storytelling, and audience-focused advertising.
Higher engagement and traffic View Case Study
Men’s Grooming ManCave Meta Advertising Campaign
A Meta advertising campaign built around natural grooming education, lifestyle positioning, and targeted social acquisition for men’s skincare buyers.
Stronger brand awareness View Case Study
Client Voices
What clients say about working with us
Results our partners share after working with OveliThub across web, marketing, and BPO engagements.
Instagram
Happy with their Pinterest and Instagram marketing and optimization. The results have been fantastic.
Dylan HardcastleOwner, Renuskinclinic UKTrustpilot★★★★★
As a small business owner navigating the digital landscape, their expertise has been a game-changer.
Jeffery DreadCEO, Deals LovaGoogle★★★★★
They improved our on-page SEO, and now the website is getting stronger, more meaningful results.
Sonia Sunghea ParkOwner, TimelessSkinCare Clinic UKFacebook★★★★★
Extremely satisfied with their Facebook and Instagram advertising and optimization. The results have been truly outstanding.
Anthony PiccirilloCEO, A&L AgencyGoogle★★★★★
Amazing experience. OVELITHUB improved the design and significantly improved my website performance.
VidaFounder, Vida Hair & Beauty UKHighlights
Highlights and practical wins
BPO delivery systems for growing teams
Remote operations and support process leadership
Quality control and reporting experience
Long-term client support coordination
01
How Habibur Rahman works with clients
Operations rarely fail loudly. They fail as a slow drift: replies take a little longer, two people own the same task, and nobody can say which step the work is sitting in.
So the first thing I ask for is not a plan but a week of reality — who did what, in what order, and where the work waited.
Once that is written down, most of the fix is ordinary: name the owner, write the step, and agree what finished means before anyone is measured on it.
02
Where I am usually involved
- 01Workflow design, so every support task has an owner and a defined finish
- 02Delivery coordination between the client's team and ours
- 03Quality checks and the SOPs that keep a standard repeatable
- 04Capacity planning, so growth does not arrive as overtime
03
The principles I hold to
A process that only works when a particular person is available is not a process. It has to survive a holiday, a handover and a busy month, or it will fail in exactly the week it matters.
Reporting follows the same rule: a number nobody acts on is a cost, not a control. We report the few signals that change a decision, and leave the rest in the system.
Support standards are agreed with the client before the first shift, not written after the first complaint.
The case studies show how this looks on a live account, and the services overview explains how support engagements are scoped. To talk through a delivery problem, get in touch.
Get in touch
Send a project, partnership, or consultation request
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